|
Customers.com® Advisory Service from Patricia Seybold Group
About This Service
(Download PDF)
All of our research is actionable. Our subscribers use our
research to shorten time to
market, to lower costs, and to reduce risk in their decisions to evaluate,
select, design,
develop, implement, and support all of the key information technology resources
in the
customer experience that they want to deliver. Their benefits are more
satisfied and
profitable customers, more effective organizations, and more effective and
efficient
technology investments.
Standard corporate memberships begin at $20,000 for an annual enterprise license.
Key Features
Our research has significant advantages and differentiators:
- Customer-Centric Research. Our research not only takes a
customer perspective, it is about the products and technologies that customers
use.
-
Focused Coverage. We’re a small and focused firm. We
cover the areas that are the most critical to your customer experience.
-
Vision and Thought Leadership. We’re
always ahead of the curve. Patricia Seybold and her colleagues have continually
demonstrated real vision for the direction of technology.
-
In-Depth Analysis. Our specialty is
detailed, in-depth analysis. No sound bites for us. No fluff, either. When we
choose a topic, we write about it substantially and actionably.
-
Framework-Based Product Reviews. Our reports
are based on evaluation frameworks that are a set of criteria that are exactly
customers’ requirements for acquiring and using products.
-
Research Treatment Types. We write several
types of reports or treatments, including: frameworks, case studies, evaluation
matrices, Vendor Strategies, and Executive Guides.
Benefits
We deliver a continuous supply of information and insights:
-
Unlimited Seats. For your entire organization.
-
Online Web Access. 24x7, 365 days a year.
-
Weekly Customers.com Column. Our research delivered weekly to your Inbox.
-
Research Webinars. Attend our interactive research discussions
and Q&A.
-
Access to Consultants/Analysts. For when you need that quick
answer.
-
Quarterly Client Updates. To keep us informed of your latest
developments.
-
Client Promotional Webinars. To promote your
products/services.
-
Client Product Reviews or Case Studies. Featuring your
products and customers.
-
PSG Workshop Tickets. Join us for our end-user workshops.
-
On-Site Consulting. To discuss your issues and requirements.
(Back
to top)
Latest Research
more
- HiveLive’s
LiveConnect Platform
Building Blocks for Customer Community and
Collaboration
06/26/2008 - Matthew Lees
- End-to-End
Search Marketing and Customer Experience
Summary of Survey Results
06/26/2008 - Susan Aldrich
- Search
Product and Company Update
Part
2, Public Companies:
Terrific 2007
06/19/2008 - Susan Aldrich
- ATG
Commerce Suite 2007.1
Rich
and Flexible Support
of Key Customer Ecommerce
Activities
06/12/2008 - Mitchell Kramer
- What
Are Visionary Customer-Centric Execs Thinking About?
Engaging
with Customers to Innovate,
Solve Problems, and Keep
Their Brands Focused
on Customers’ Goals
06/05/2008 - Patricia Seybold
- Customer
Service Company and Product Update
A
Surprisingly Strong 1Q2008
05/29/2008 - Mitchell Kramer
- They
Said What?!
Dealing
with Inappropriate and
Difficult Discussions
in Your Online Community
05/22/2008 - Matthew Lees
- When
Something Is Wrong, Are You Really Making It Right for
Customers?
Identifying
and Measuring the Key
Moments of Truth in Break/Fix
Customer Scenarios®
05/15/2008 - Ronni Marshak
- Airbus’s
Super Jumbo Content Challenge
Fine-Grained
Information Objects,
Variants, and Layered
Architecture Form the
Solution
05/08/2008 - Susan Aldrich
- Making
Team Innovation Work
Learning
from FIRST How
to Inspire Inventors
and Build an
Innovative Culture
05/01/2008 - Patricia Seybold
(Back
to top)
- B2C
Ecommerce Evaluation Framework
How
to Evaluate Software
that Supports Consumers’ Shopping,
Buying, and Account Management
04/24/2008 - Mitchell Kramer
- How
Should You Manage Customer Communities?
Roles
and Responsibilities
You’ll Need
for Your Customer-Centric
Organization
04/17/2008 - Matthew Lees
- IntelliResponse
5.6
Delivering
One Answer to Each Customer
Question
04/10/2008 - Mitchell Kramer
- Corporate
Executive Board Responds
to Customers’ Request for Increased
Collaboration
Providing
a Collaborative Environment
for Sharing Messages
about Compliance and
Ethics
04/03/2008 - Ronni Marshak
- Customer
Innovation Guide
Mastering
the Fifth Core Competency:
Leveraging Peer Production
and Peer Promotion
04/03/2008 - Patricia Seybold and Ronni
Marshak
- Search
Product and Company Update
Part
1, Privately Held Companies:
Strong Second Half Finishes
a Strong 2007
03/27/2008 - Susan Aldrich
- CohesiveFT
Makes It Easy to “Roll Your Own” Virtual Servers
Customer-Led
Innovation in Virtualization,
Service-Oriented Infrastructure
and Cloud Computing
03/20/2008 - Patricia Seybold
- Roles
and Responsibilities
Patty’s
Dream Team: Roles
and Responsibilities
03/19/2008 - Patricia Seybold with Susan
Aldrich
- ATG
Commerce Service Center
A
New Offering with Very
Good Operational Functionality
and Roles But Limited
Analytics
03/13/2008 - Mitchell Kramer
- Building
a Customer Community with Wetpaint
How
a Wetpaint Wiki Can
Support Your Customer
Community
03/06/2008 - Matthew Lees
- Cross-Channel,
Cross-Lifecycle Customer Service Product and Company Update
Customer
Growth and Big Deals
Make for an Excellent
4Q2007
02/28/2008 - Mitchell Kramer
- Five
Principles of Customer Engagement
How
to Connect More People
to the Products They
Need
02/28/2008 - Susan Aldrich
Need more information? Please contact
sales at psgroup.com or (617) 742-5200.
(Back
to top)
|