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$995 Customers.com^® Personal Research Service

About This Service (Download PDF)

This is a single-user membership to access all of our research for $995.

The service focuses on the best approaches for attracting and retaining profitable customers in today's fast-paced world. You will learn how to leverage today's technologies to make it easy for customers to do business with you.

Note: This is a single user membership for your own personal use. If you need multiple memberships, or are interested in sharing our research with other members in your organization, then you check out our Customers.com^® Advisory Service.

Key Features

Our research has significant advantages and differentiators:

• Customer-Centric Research. Our research not only takes a customer perspective, it is about the products and technologies that customers use.
  
  
• Focused Coverage. We’re a small and focused firm. We cover the areas that are the most critical to your customer experience.
  
  
• Vision and Thought Leadership. We’re always ahead of the curve. Patricia Seybold and her colleagues have continually demonstrated real vision for the direction of technology.
  
  
• In-Depth Analysis. Our specialty is detailed, in-depth analysis. No sound bites for us. No fluff, either. When we choose a topic, we write about it substantially and actionably.
  
  
• Framework-Based Product Reviews. Our reports are based on evaluation frameworks that are a set of criteria that are exactly customers’ requirements for acquiring and using products.

Deliverables

We deliver a continuous supply of information and insights:

• Single-User License. Your own personal membership.
• Online Web Access. Continuous access to our entire research library.
• Weekly Emails. Our latest research delivered weekly to your Inbox.

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Latest Research more

• HiveLive’s LiveConnect Platform
  Building Blocks for Customer Community and Collaboration
  06/26/2008 - Matthew Lees
• End-to-End Search Marketing and Customer Experience
  Summary of Survey Results
  06/26/2008 - Susan Aldrich
• Search Product and Company Update
  Part 2, Public Companies: Terrific 2007
  06/19/2008 - Susan Aldrich
• ATG Commerce Suite 2007.1
  Rich and Flexible Support of Key Customer Ecommerce Activities
  06/12/2008 - Mitchell Kramer
• What Are Visionary Customer-Centric Execs Thinking About?
  Engaging with Customers to Innovate, Solve Problems, and Keep Their Brands Focused on Customers’ Goals
  06/05/2008 - Patricia Seybold
• Customer Service Company and Product Update
  A Surprisingly Strong 1Q2008
  05/29/2008 - Mitchell Kramer
• They Said What?!
  Dealing with Inappropriate and Difficult Discussions in Your Online Community
  05/22/2008 - Matthew Lees
• When Something Is Wrong, Are You Really Making It Right for Customers?
  Identifying and Measuring the Key Moments of Truth in Break/Fix Customer Scenarios^®
  05/15/2008 - Ronni Marshak
• Airbus’s Super Jumbo Content Challenge
  Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution
  05/08/2008 - Susan Aldrich
• Making Team Innovation Work
  Learning from FIRST How to Inspire Inventors and Build an Innovative Culture
  05/01/2008 - Patricia Seybold

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• B2C Ecommerce Evaluation Framework
  How to Evaluate Software that Supports Consumers’ Shopping, Buying, and Account Management
  04/24/2008 - Mitchell Kramer
• How Should You Manage Customer Communities?
  Roles and Responsibilities You’ll Need for Your Customer-Centric Organization
  04/17/2008 - Matthew Lees
• IntelliResponse 5.6
  Delivering One Answer to Each Customer Question
  04/10/2008 - Mitchell Kramer
• Corporate Executive Board Responds to Customers’ Request for Increased Collaboration
  Providing a Collaborative Environment for Sharing Messages about Compliance and Ethics
  04/03/2008 - Ronni Marshak
• Customer Innovation Guide
  Mastering the Fifth Core Competency: Leveraging Peer Production and Peer Promotion
  04/03/2008 - Patricia Seybold and Ronni Marshak
• Search Product and Company Update
  Part 1, Privately Held Companies: Strong Second Half Finishes a Strong 2007
  03/27/2008 - Susan Aldrich
• CohesiveFT Makes It Easy to “Roll Your Own” Virtual Servers
  Customer-Led Innovation in Virtualization, Service-Oriented Infrastructure and Cloud Computing
  03/20/2008 - Patricia Seybold
• Roles and Responsibilities
  Patty’s Dream Team: Roles and Responsibilities
  03/19/2008 - Patricia Seybold with Susan Aldrich
• ATG Commerce Service Center
  A New Offering with Very Good Operational Functionality and Roles But Limited Analytics
  03/13/2008 - Mitchell Kramer
• Building a Customer Community with Wetpaint
  How a Wetpaint Wiki Can Support Your Customer Community
  03/06/2008 - Matthew Lees
• Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update
  Customer Growth and Big Deals Make for an Excellent 4Q2007
  02/28/2008 - Mitchell Kramer
• Five Principles of Customer Engagement
  How to Connect More People to the Products They Need
  02/28/2008 - Susan Aldrich

Need more information? Please contact sales at psgroup.com or (617) 742-5200.

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