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The Patricia Seybold Group
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PDF of Company Info)
If you’re a visionary customer-focused
executive, the Patricia Seybold Group should be your first choice
for ongoing:
- Strategic advice
- Business and technology guidance
- Customer experience best practices
- Help with customer-centric initiatives
Founded in 1978 and based in Boston, Massachusetts,
we provide consulting,
advisory services, research reports, peer
groups, workshops and our
Quality of Customer ExperienceSM methodology. CEO and founder,
Patricia Seybold, is the New York Times best-selling
author of Customers.com and
The Customer Revolution.
Her new book, Outside
Innovation, describes the new approach to the process
of business innovation—customer co-design. These books offer
insights into how to make it easy for customers to do business
with you and how to measure and monitor what matters
most to a company’s fundamental source of value: its customers.
We’ll help you:
- Better understand your customers and their
requirements
- Present your products and services so that
customers can make quick buying decisions
- Let your customers serve themselves
- Deepen your relationships with your customers
- Grow the number of profitable customers you
attract and retain
- Align your stakeholders around customers’
issues and outcomes
- Select the appropriate tools and technologies
to support your business objectives
- Evolve your business processes and your information
technology to be more customer-adaptive
Our Mission:
To make it easy for your customers to do business with you!
Patricia Seybold Group
P.O. Box 290565
Boston, MA 02129
+1 (617) 742-5200
+1 (800) 826-2424
Fax: +1 (617) 742-1028
feedback at psgroup.com
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